Terms of service

Terms of Service

Welcome to Shopokart. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using Shopokart’s website (www.shopokart.in) and placing orders, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By browsing, accessing, or placing an order on our site, you affirm that you are at least 18 years old or the legal age of majority in your jurisdiction. If you do not agree with any part of these Terms, you must not use our website or purchase any products from us.

2. Account Registration

  • To place an order, you may create an account or check out as a guest. When creating an account, you must provide accurate, complete, and current information about yourself.
  • You are responsible for maintaining the confidentiality of your account credentials (email and password) and for all activity that occurs under your account. Notify us immediately if you suspect any unauthorized use of your account.

3. Product Information & Pricing

  • We strive to display accurate product images, descriptions, and prices. However, we do not warrant that product descriptions, color, or pricing are 100% accurate, error-free, or complete.
  • Prices are subject to change without notice. In the event of a pricing error on the website, we reserve the right to cancel or refuse any orders placed for items listed at the incorrect price.
  • All prices listed are in Indian Rupees (₹) and exclude applicable taxes and shipping charges unless otherwise stated.

4. Orders & Payment

  • When you place an order, you make an offer to purchase the items listed in your shopping cart. Once we accept your order, we will send you a confirmation email with order details.
  • We accept the following payment methods:
    • Credit/Debit Cards (Visa, MasterCard, RuPay)
    • Net Banking
    • UPI (Google Pay, PhonePe, Paytm UPI)
    • Wallets (Paytm, Amazon Pay, etc.)
    • Cash on Delivery (COD) where available
  • All payments are processed through a secure payment gateway. By providing payment information, you represent and warrant that you are authorized to use the payment method.
  • If payment is declined, your order will not be processed until payment is successfully received.

5. Shipping & Delivery

Our Shipping Policy outlines processing times, delivery estimates, shipping charges, and procedures for lost or damaged shipments. By placing an order, you agree to the terms of our Shipping Policy.

6. Returns, Refunds & Exchanges

Our Refund Policy explains how returns, refunds, and exchanges are handled. Please review it carefully before making a purchase.

7. User Responsibilities

  • You agree not to:
    • Use our website for any unlawful or fraudulent purposes.
    • Interfere with the security or integrity of our services, servers, or networks.
    • Attempt to gain unauthorized access to other accounts, computer systems, or networks connected to Shopokart.
  • You are responsible for providing accurate shipping information. Shopokart is not liable for delays or failed deliveries due to incorrect or incomplete addresses.

8. Intellectual Property

All content on Shopokart’s website, including text, graphics, logos, images, videos, and software, is the property of Shopokart or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

9. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and disclose your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, Shopokart and its directors, officers, employees, and agents will not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, or data, arising out of or related to your use of the website or purchase of products, even if we have been advised of the possibility of such damages.

11. Disclaimer of Warranties

Shopokart provides its website and services “as is” and “as available” without any warranties, express or implied. We do not guarantee that the website will be error-free, uninterrupted, or secure. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Governing Law & Dispute Resolution

  • These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
  • Any dispute, controversy, or claim arising out of or relating to these Terms or your use of Shopokart will be resolved through good faith negotiations. If a resolution cannot be reached amicably, the dispute will be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat, India.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time. All changes will be effective immediately upon posting to our website, with the “Last Updated” date at the top. Your continued use of the site after modifications constitute acceptance of the revised Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us: